Terms of Service

Last updated: 9 July 2026

1. Service description

PlaneTicker is a hardware and software platform that displays real-time aircraft tracking data. The service consists of: (a) the PlaneTicker Desktop LED display hardware; (b) a web dashboard for managing devices and settings; and (c) a browser-based display for viewing live aircraft data. The service is provided by Rivoro Studio Ltd, a company registered in England and Wales (company number 17226090), registered office Unit A, 82 James Carter Road, Bury St Edmunds, IP28 7DE.

2. Account responsibilities

  • You must be at least 16 years old to create an account.
  • You are responsible for keeping your password secure.
  • You must provide accurate information when registering.
  • You may not share your account credentials with others.
  • You are responsible for all activity that occurs under your account.

3. Orders & delivery

  • Orders are charged at checkout via Stripe.
  • Current price: £99.99 for the PlaneTicker Desktop, plus £4.99 flat shipping per order.
  • Delivery typically takes 3-4 weeks from the date of order.
  • Shipping is a flat £4.99 per order to all supported countries. Orders shipped outside the UK may be subject to local customs or import duties, which are your responsibility.
  • You will receive tracking details by email once your order ships.
  • We reserve the right to change prices at any time. Orders placed before a price change will be honoured at the original price.

4. Cancellation, returns & refunds

Your legal right to cancel. Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive your PlaneTicker Desktop. To cancel, email hello@planeticker.com within that period, then send the product back to us within 14 days of telling us.

Our 30-day money-back guarantee. On top of your legal rights, we offer a voluntary 30-day money-back guarantee. If you are not satisfied for any reason, you may return your PlaneTicker Desktop within 30 days of delivery for a full refund. This guarantee is in addition to, and does not replace, your statutory rights.

  • The product should be returned in its original condition, ideally in its original packaging.
  • You pay the return postage, unless the item is faulty or not as described, in which case we cover it.
  • We will refund you within 14 days of receiving the returned product (or of you providing proof of postage, whichever is earlier).
  • Refunds are made to your original payment method and include the price you paid, including the £4.99 standard delivery charge.

If your product is faulty, you also have rights under the Consumer Rights Act 2015, which are not affected by anything in these terms. Contact hello@planeticker.com to arrange any return, and we will confirm the return address.

5. Intellectual property

The PlaneTicker name, logo, software, firmware, and website content are the intellectual property of Rivoro Studio. You may not reproduce, distribute, or create derivative works from our materials without prior written permission.

6. Limitation of liability

To the maximum extent permitted by law, Rivoro Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Our total liability is limited to the amount you paid for the product.

7. Data usage

Aircraft tracking data is sourced from open community ADS-B networks and is provided "as-is". We do not guarantee the accuracy, completeness, or timeliness of flight data. ADS-B data should not be used for safety-critical or aviation operations purposes.

8. Acceptable use

  • You may not use the service for any unlawful purpose.
  • You may not attempt to reverse-engineer, decompile, or disassemble the firmware.
  • You may not use automated tools to scrape or overload our API.
  • We reserve the right to suspend accounts that violate these terms.

9. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify registered users by email. Continued use of the service after changes constitutes acceptance of the new terms.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about these terms? Contact us at hello@planeticker.com.